How do I sign up?
This marketplace uses Facebook or Google+ open ID for all your logins.
I forgot my password. How do I reset it?
You can reset your password through either your Google or Facebook account.
Do you allow guest checkout?

Yes, you can choose not to create an account at smiile serve when making a purchase. However, you are highly recommended to do so as all your booking details will be saved in your account. Any future booking that you make will become much faster and simpler.

What is an order ID?

An Order ID is a number generated for your reference after every successful checkout. A particular Order ID may include multiple items that you have booked from multiple service providers in a single checkout.

How do I check my order statuses?
Simply hover the cursor over your profile to activate the drop down bar and click on “Purchases”. This opens up your Purchase History page where you can access details of orders that you have placed, including invoice ID, timestamp, item, qty, delivery method and order status.
How do I make a credit/debit card payment?

After selecting the service that you want to checkout, fill in your booking details which include your name, notification email, contact number and delivery address. If you are using an account, these details should already be prepopulated for you. Next, review the order details once last time before clicking “Proceed to payment”. Check the payment details and click “Pay now”. A pop up box would appear so that you can fill in your credit card details. Once the payment is done, you will be redirected back to smile serve’s site.

Are the credit/debit card payments safe?

Smile serve does not store nor handle any credit card details on our site. Our PCI level 1 compliant partners hold all your financial data securely; no one can access it, not even us!

How do I know that my online payment is secure?

Smile serve uses Secure Socket Layer (SSL) technology which ensures that all connections on smileservelive’s server remain encrypted. This explains why the website address begins with “https” instead of “http”. Our website and app is secured using a RapidSSL Wildcard Certificate. This ensures all information you send using our app will be encrypted. Please click the “padlock” icon on the web browser for more details on the security certificate. smileservelive also do not store any credit card details and payments are processed through Stripe. Our PCI level 1 compliant partners hold all your financial data securely; no one can access it, not even us!

Can I cancel my order and get a refund?
All sales made on smileservelive are considered to be final and binding. Thus we do not accept any order cancellations once the order has been paid.Please contact the seller directly if you need to have your order cancelled. It is up to the seller’s discretion whether he/she will allow a cancellation and provide a full refund excluding any transaction fees that have already been incurred. In addition, do note that the admin fee collected by the smileservelive is a fixed commission for facilitating a sale and thus will not be refunded.However, in rare cases where the actual item has significant discrepancies from the item description or is undelivered, please refer to our dispute policy below.
I did not receive my item, what am I supposed to do?
If you did not receive an item, you need to make a report to the seller by contacting him/her directly. The seller should address your concern and provide updates on the delivery of the item and its tracking information. If you find that the seller’s response is unsatisfactory, smileservelive will step in to mediate. You should always communicate through the admin so that you will be protected by our Terms of Service.
The item condition has significant discrepancies from what was stated in the item description. Am I able to get a refund?
If there are any significant discrepancies in the item, you should contact the seller directly. The seller will address your concern and offer a solution, such as offering a replacement or trading for another item.
If both you and the seller have agreed on returning the item, you should take note of the following.
  • You must return the item in the exact same condition in which it was received.

  • It is your responsibility as the buyer to pay for the return cost of shipping.
  • You, as the buyer, need to pay for any customs charges incurred on the returned item.
If you are unsatisfactory with the resolution provided by the seller, you can request smileservelive to mediate for you.
As part of the mediation process, the admin will review the chat history, item description, photos of the item provided by both you and the seller, and any other information about the item that you and the seller have provided. You should always communicate through the admin so that you will be protected by our Terms of Service.
How do I sign up as a seller?
Simply click on the “BE A SELLER” tab on the top menu bar.
1. Sign up by using either your Facebook or Google+ account
2. Fill up your profile details
3. Add a delivery address (your item will be sent to this delivery address when you purchase an item from smileservelive as a buyer)
4. Link with your Stripe account (this is the account that you will receive your payments with)
5. Add your delivery options and/or your preferred pick-up location
6. Click save

Congratulations, you are now a seller on smileservelive and can start uploading your first item. <
How do I sell something on smileservelive?
Simply click on “BE A SELLER” on the top menu and sign up from there! Once you have filled in all the mandatory fields, you will be able to start listing your items immediately!
1. Upload the items that you want to sell. Set your price, category and choose the delivery methods/pick-up locations for this item
2. Be informed immediately when someone has purchased your item
3. Payment made by the buyer, minus the transaction clip to smileservelive, will be transferred to you immediately
4. Fulfill your order and update your buyers on the latest status using our order management system
5. Get useful business insights such as your sales history, best-selling item and other analytics to optimize your business
How do I list an item?
You can list an item by clicking on “BE A SELLER” on the top menu bar and signing up as a smileservelive seller. Once you have successfully on-boarded as a seller, click on “upload” under the “Seller” drop down box.
Provide us with all the relevant details such as the item category & sub-category, name, price, description, quantity, image and the delivery options.
Once you are happy with your listing, click on “SAVE” and your listing will be published.
So what are you waiting for? Start listing your first item on smileservelive now!
Can I denote my items in another currency?
No, unfortunately not. The current default currency on smileservelive is PHP, and we do not accept any other currencies at this point in time. Do set up your Stripe account in Philippines and configure the currency in Stripe as PHP. If not, you might incur additional charges arising from foreign exchange differences between PHP and the currency in your Stripe account.
Why can’t I log in to my seller dashboard?
If you can’t log in to your seller dashboard, it might be because you have been banned by smileservelive. You can raise a case by contacting smileservelive directly.
How do I edit my item information?
1. On your seller menu, click on the “Your Items” tab to access all your items.
2. Choose the item you want to edit, and click on the sign.
3. You will be redirected to your specific listing’s details page.
4. From there, you may edit any details you would like.
5. Once you are happy with the new details, click on “Save” and your edits will be reflected.
Can I add a few delivery addresses, delivery options and pick-up locations?
Yes, you can definitely do so. If you add more than one delivery address during the sign up process, you have the choice of selecting your preferred address during the checkout process when you purchase an item from smileservelive as a buyer.
If you add more than one delivery options and/or your pick-up locations, your customer has the choice of selecting their preferred option when purchasing an item from you. You can always add more delivery options or pick-up locations by first navigating to your user settings through you profile’s drop down bar before clicking on the “Delivery methods” tab. Alternatively, you can add new options whenever you are uploading items onto smileservelive.
What is the purchasable button for?
If you receive any complaints from customers regarding a particular item or it is still not ready for sale at a point in time, you can temporarily remove it from the marketplace using the purchasable function. Once you switched the purchasable button to “NO”, your item will no longer be visible and searchable on your marketplace. In addition, buyers will not be able to check out the non-purchasable item.
Why can’t I find the right category for my item?
You are only able to add an item under a particular category or sub-category if it has been created by us. If you can’t find the right category for your items, don’t worry! Simply drop smileservelive an email, we will review your request and add in the category for you.
How do I keep track of my sales?
Click the “Sales” tab on the seller menu to access your sales page. Here, you are able to view the total quantity and revenue earned for each item that you have sold.
How can I keep track of orders that I receive?
Click the “Orders” tab on the seller menu to access your orders page. You are able to view the relevant details for each item order that you receive, including the Order ID, Invoice ID, Timestamp, Item, Quantity purchased. Click on any payment ID to dive into greater details.
Anytime you have completed a certain action to fulfill the order, you can change the order status by clicking on the drop down bar. In the event that you are fulfilling multiple orders at the same time, you can also mass update the order statuses. Simply check the boxes of the relevant orders and click on the “Change Status” button.
What do the different order statuses mean?
For pick up, the order statuses are:
1. Paid – after the buyer has successfully made a payment, an invoice ID and order ID would automatically be created and each item order status would be tagged as paid.
2. Ready for pick-up – after you have picked and packed, you can change the item’s order status to “Ready for pick-up”. The buyer will receive an email notification to remind him to pick-up his item at his selected pick-up location.
3. Completed – once the buyer has picked-up his item, you can set the item’s order status to “Completed”.
4. Refunded – you can set the item’s order status to “Refunded” when you have made a refund to the buyer.

For delivery, the order statuses are:
1. Paid – after the buyer has successfully make a payment, an invoice ID and order ID would be automatically created, and each item order status would be tagged as paid.
2. Delivered – after you have shipped/couriered/delivered the item, you can set the item’s order status to “Delivered”. The buyer will then receive an email notification that his item is on its way.
3. Refunded– you can set the item order status to “Refunded” when you have made a refund to the buyer.
Are there any subscription fees or listing fees on smileservelive?
There are no listing fees or subscription fees charged, so you can list as many item as your like. However, you will be charged a transaction fee for each transaction made. Drop smileservelive an email to ask about the transaction fee.
How do I receive my Payout/Payment?
Stripe will automatically credit any Payout/Payment directly to your Stripe account after every successful transaction.Stripe will transfer funds to your bank account based on the schedule listed in your dashboard. For example, “Daily — 7 day rolling basis” would mean that charges processed on 1st March would be grouped together and deposited in your account on 8th March, and “Weekly (Monday) — 2 business day rolling basis” would mean that charges processed before a given Thursday will be grouped together and deposited in your account on the following Monday.Your transfer schedule can be configured to simplify your accounting. We currently offer the option for funds to be transferred daily, weekly (on a custom day of the week), or monthly (on a custom day of the month).You can see all attempted transfers made by Stripe to your bank account on your dashboard.
Stripe states that a transfer has been submitted, but I have not received the money in my bank account yet. What is going on?
Stripe submits transfers every day, but most banks will only process the transfer on business days. This means that if Stripe sent you money on a holiday or a weekend, you will probably only receive the money in your bank account on the next day that your bank is open. For transfers sent on business days, you should receive the money by the next day.If the transfer was submitted on a business day and you don’t receive the money in your bank account within a couple of days, this probably means that the transfer has failed. Banks take 3-5 business days to inform Stripe about transfers that failed to go through, at which time Stripe will e-mail you about the issue and how to fix it.
What items are prohibited on smileservelive?
This policy is part of our Terms of Use (insert link). By selling on smileservelive, you are agreeing to this policy and our Terms of Use.
smileservelive requires all sellers and users to abide by the laws of the jurisdictions in which you are operating and selling. If you are shipping items across international borders, we expect all members to follow the local laws of both the exporting and importing countries.
Therefore, even if an item is illegal in one country but legal in another, it would still be strictly prohibited in smileservelive. smileservelive does not allow any listing that through images or descriptions facilitate or promote illegal acts when applied under a specific context.
smileservelive expects all users to only list items that are legal. All items must not present legal risks to our community, be inconsistent with smileservelive values or harmful to our members.
Why is my product deleted/banned?
If any product does not adhere to the product policies in our terms of use, smileservelive reserves the right to delete/ban it to maintain a comfortable environment for all users.
How safe is your installation and delivery service?

To ensure safety, our technicians and delivery crew follow strict health protocols.

  • Have undergone rapid testing
  • Undergoes daily temperature check and monitoring
  • Wears face shield and mask at all times
  • Observes social distancing
  • Clean and disinfect equipment tools constantly
  • Equipped with alcohol and disinfectants for regular sanitation
How soon can you provide your service?

We provide our services at the soonest agreed possible time. Please click here to arrange your preferred booking schedule.

For installations, is there a survey charge?

We offer free surveys for selected areas only before installation because we aim to provide best solution to our customers. To learn more, please contact us.

Do you provide service during Sundays and holidays?

Our online booking service is available 24/7 though processing time will only be available from Mondays to Saturdays at 9:00 am to 5:00 pm. While actual service during Sundays and Holidays are subject for approval. Book Now to confirm your preferred schedule.


Customer will receive an order confirmation email or our admin will contact you directly.

What are the accepted payment methods?

We accept cash payments, gcash and credit card.

Will the installation service affect the manufacturer’s warranty?

All of our installation service comes with a one (1)-year warranty and our repair services comes with a three (3)-month warranty for both parts and workmanship.

Do you provide installation services for appliances bought from all appliance stores?

Yes, we accept installation services for your appliances bought from all dealers. Please contact us to learn more.

Do you accommodate special or multiple installations?

We have expertise in multiple installation services. Our roster of clients that availed such services includes schools, hospitals, hotels, and offices. Contact us and talk to a dedicated specialist for more details.

Where are your serviceable areas for Aircon?

We provide quality service nationwide given that we have business partners that can cater same quality of services as ours.

How does your air conditioning installation and cleaning services differ from other providers?

We follow strict material and workmanship standards on all our services so you can be sure that Smile Serve only provides the best air conditioning and installation services.

What type of air conditioning systems do you install and clean?

We have the expertise in installing and cleaning different kinds of air conditioning systems from window, split, multisplit, packaged, floor-mounted, ceiling, and cassette types.

Where should I place my air conditioner?

Our service technicians can help you determine the best location for your air conditioning unit through a site survey.

How often should I get my air conditioning system cleaned?

Recommended cleaning for:

  • Residential is every 6 months
  • Commercial is every 3 months
  • Salon/computer shop is monthly
What if I want a higher or lower horsepower (HP) compared to the one recommended by the survey crew.

Smileserve understand your interest for a higher or lower horsepower (HO) compared to the recommended but it is highly advisable to follow the recommended horsepower (HO) for the best cooling experience.

Can I install my air conditioning unit on my preferred location?

Smileserve recognize each customers preference on where to place the airconditioned unit on a specific place but for best cooling experience it is advisable to follow recommended location.

Why should I choose a wall-mounted installation compared to table top?

Aside from adding aesthetics to your home design, wall mounted installation can help you save more space and secure your TV from bumps and falls compared to table top installation.

What type of bracket should I choose for my television?

Our service technicians and in-store specialists can help explain the types of bracket and the one recommended for you through site survey.

Do I have the right kind of wall for TV wall mounting?

Concrete walls are the best for TV wall mounting. For gypsum or dry walls, some wall modifications are required. We can help you determine your wall type through site survey.

Do you also install sound bars and home theaters?

We also install and optimize audio peripherals like sound bars and home theater systems.

What type of home appliances do you install?

We provide installation solutions for cooking ranges, range hoods, washers, and dryers. Leave the heavy lifting of your appliances to us!

Do you connect range hoods to air ducts?

We can perform customized range hood installation for ducted range hoods as long as the air duct and proper electrical wiring are prepared.

I need a printer repaired. What information do you need?

In order to place a printer service request, it is helpful if you have the make and model of the printer to be serviced along with a brief description of the problem you’re encountering. In addition, you will need to have the business name, address, phone number, and contact number available.

How much will it cost me to have my printer repaired?

As all printer makes and models are unique and present unique problems, we would be needing the exact model of the printer and its defect for us to provide you with the exact cost of repair.

We are also charging Php500  as an initial check-up fee that would be deducted form the total cost of repair if you would agree.

How long will it take to have my printer repaired?

Normally, it would only take 3 days for a printer to be repaired if the problem would be considered a minor one and parts are readily available. In cases of severe cases, we would give our best to repair your printer the soonest time possible and provide you with a regular update on its status.

How are your Technicians trained?

All Printer Repair Technicians employed are professionals in printer repair. Our Technicians trained to repair a variety of different brands, makes and models of printers.

I’d like a quote for having my printers covered under a Maintenance Agreement. Can you help?

We would be happy to provide your company with a quote. Just send us an email or give us a call with your location and the makes and models of the printers you’d like covered.

Do you sell consumables?

We don't sell comsumables, but we could endorse you to either ABENSON or Electroworld which are two top retails establishments selling consumables. These are also our affiliated companies.

Where is your service area for printer repair ?

We are catering the entire Metro Manila and nearby Luzon provinces such as Pampanga, Bulacan, Cavite, Laguna and Batangas. We could also provide you On-Site Repair Services but subject to mobilization fee.

Can I bring a printer to you to have it repaired?

Yes, you may bring your printer to our shop nearest to your location. We have a total of 10 repair shops loacted in Memtro Manila, Pampanga, Laguna and Cavite. For your utmost convenience we also offer pick up and delivery repair service, of course with an extra cost.

Do you have warranty for the printer repairs?

We offer a 90 Days warranty both of the labour and the replaced parts.

How often should a printer be serviced?

Recommended cleaning for printer’s interior:

  • Every 6 months
  • 300 hours of operation

Recommended cleaning for printer’s exterior:

  • Clean and remove paper waste, dirt, dust and ribbon shreds as needed.